Questions Before the Snow Flies?
Fitment, RamBox/MultiPro exclusions, cold-weather install questions — the Alaska team reads every message. New here? Read more about Alaska first.
Most of what we hear from customers falls into two buckets: confirming a cover will actually fit a specific truck (especially with RamBox, MultiPro/MultiFlex, or CarbonPro bed configurations), or working through an install that’s fighting them because of the cold. Both go faster if you send your truck’s make, model year, bed length, and — if it’s a fitment question — whether you’re dealing with any of those special bed configurations. If you’ve already ordered through Amazon, order status and shipping run through your Amazon account directly, but we’re glad to help with fitment or product questions either way.
Response Time
We typically respond within 1–2 business days. Fitment questions move faster if you include your truck’s make, model year, bed length, and tailgate type up front.
Business Address
Alaska
2245 Ridgeline Drive, Suite 140
Bozeman, MT 59718
United States
Send Us a Message
Before You Reach Out
Quick answers to what we get asked most through this form.
How do I know if my truck has a fitment exclusion?
Check whether your truck has a RamBox cargo system, a MultiPro or MultiFlex tailgate, or a CarbonPro composite bed — these configurations have real mounting limitations on certain cover styles. If you’re not sure, send us your year, make, model, and trim and we’ll confirm before you order.
My cold-flex vinyl still feels stiff during install — is that normal?
If it’s been sitting below freezing, give it 15-20 minutes near a heat source before unrolling — even cold-flex vinyl benefits from a short warm-up on first install. After that initial unfold, day-to-day use in the cold shouldn’t be an issue.
Can I request a fitment for a truck that isn’t listed?
Yes — send us the make, model, model year, and bed length and we’ll let you know if a fitment is in progress or already available.
How do I check on an order I placed on Amazon?
Since orders are completed and fulfilled through Amazon, order status, shipping, and returns are handled directly through your Amazon account. We’re happy to help with fitment or product questions in the meantime.
Do you offer installation support?
Each cover ships with its own installation instructions. If you get stuck mid-install — especially in cold outdoor conditions — email us a description of where you’re at and we’ll walk you through it.
What if a seal starts leaking after a hard freeze-thaw cycle?
Send us a description of what you’re seeing. In most cases a worn seal is a quick fix with our cold-flex seal kit, not a sign of a defective cover. For more on how Amazon purchases and affiliate links work on this site, see our Disclaimer.
Do latches need any winter-specific maintenance?
A light coat of dry lubricant on moving latch points before the first hard freeze of the season goes a long way. It’s not required, but it’s the single easiest thing you can do to keep hardware moving smoothly through repeated freeze-thaw cycles.